22 Years Inside Retail Payroll

Built on real-world experience across complex, multi-site retail operations — not theory.

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QualificationCIPP Qualified
Experience22+ Years
SpecialityRetail & Multi-Site

William (Billy) Hayes

37% → 0%
Reduced payroll error rates from 37% to 0% within 90 days in a major retail environment

At Charlotte Tilbury, Billy inherited a payroll running at a 37% error rate. Within 90 days, that figure was zero — built on process redesign, team development, and absolute accountability. That result is what Global Payroll Doctors brings to every client engagement.

He has led retail payroll operations across major brands including Charlotte Tilbury, Calvin Klein, Tommy Hilfiger, Rituals Cosmetics, Fortnum & Mason, Sweaty Betty, and Stitch Fix — with over a decade managing international payroll operations across the UK, Ireland, Netherlands, Germany, Spain, France, and APAC.

Global Payroll Doctors was built to bring that experience to retail businesses before issues escalate into financial or regulatory problems.

Retail payroll doesn't fail because of one mistake — it fails because of how everything fits together.

Experience Across Leading UK Retail & Consumer Brands

Charlotte Tilbury
Calvin Klein
Tommy Hilfiger
Rituals
Fortnum & Mason
Sweaty Betty
Stitch Fix
Martindale Pharma

Experience gained through prior in-house roles.

Why Retail Businesses Use Us

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Built for Retail Complexity

Built specifically for retail payroll complexity — shift patterns, irregular workers, seasonal staff, high turnover, and multi-site operations.

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Fully Independent

No conflict of interest. We're not your payroll provider or software vendor. Our job is to find the problems — independently.

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Clear, Actionable Outputs

Not theoretical reports. Specific findings with risk ratings, legislative references, and clear recommended actions your team can act on.

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Focused on Risk

We don't process payroll. We identify where your retail payroll is exposed — and quantify what that estimated exposure means in practice.

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Financial Impact First

We don't just flag issues — we quantify them. Estimated exposure in pounds, so you can make an informed decision about remediation.

Know Where You Stand

A focused call to understand your retail payroll setup and whether there's risk worth addressing.

Book a Call

Or email us: [email protected]